Desktop Support Services

CUIT Desktop Support group can provide you with a wide array of computing support for computing services for your University owned equipment.  Access to Directory Services (Domain Access: ALPHA), exchange server access, support of core set of supported hardware, supported software, local drive backup solution are also part of the services we provide.

Outline of Core Services:

  • Pre-Purchase consultation
  • Tier 2 installation, configuration, onsite and remote support for a core set of popular applications, including Microsoft Office, Exchange e-mail and calendaring, personal and shared network space and back-up services, local drive backup services using connected backup, remote access via VPN. We support both PC and Macintosh platforms.
  • Managed Desktop Services: Standard Desktop / Standard Software Set
  • Support for business-critical enterprise applications


  • Desktop Support can work with print services and or other CU preferred vendors to help setup multifunction fax/copiers setup and support.

Service Eligibility


Service Initiation


Call 212-854-1919

Online Request Form

Getting Help