Serves as the first line of technical support for students, faculty, staff, alumni and University affiliates at the CUIT Service Desk. Responds to questions about and issues with Columbia technology, including campus networks, desktop/mobile devices, online resources and software. Strives to maximize problem resolution on first contact. Offers support via phone, ticketing system, and remote troubleshooting software.
Excellent customer service
Courteous phone etiquette
Ability to learn quickly
Ability to work evenings and weekends a plus!
Locations: Manhattanville (Broadway and 132nd St) and Morningside Walk-in Center (202 Philosophy Hall)