Pricing
Support and optimization are billable tasks and are charged back to the customer’s chartstring at a rate of $125/hour.
Once a request is submitted via a ticket, a developer from the Web Services team will provide you with an estimated cost based upon the level of effort. If you approve of this estimated cost, please respond with your chartstring to initiate the development of the enhancement. Support and optimization requests are billed directly through ServiceNow once the enhancements are live and approved by the client.