Detailed NetPhone User Guide

 

    Your NetPhone uses soft keys—keys whose meaning changes according to where you are in the menu structure. The current meaning of a soft key is displayed directly above the key in the display area of the phone. 

    To navigate through menus and to enter data, these are useful tips:

    • Use the up and down arrow keys to scroll through lists.
    • When menus have submenus, use the left and right arrow keys to move one level up or down.
    • Press Menu to exit from any menu.
    • Press Directories to exit from any directory (Model 601 phone only).
    • To enter text using the dial pad, press the number key one or more times. For example, for "A" press 2 and for "C" press 222. When in text-entry mode the display title will show whether keys will generate numbers, upper-case, or lower-case characters; the 1/A/a soft key can change this.

    Setting up NetPhone

    In order to set up your NetPhone voicemail, you need to set a password and record one or more greetings.

    Accessing your voice mailbox

    From your NetPhone
    1. Press the Messages key.
    2. Press the Connct soft key (Model 601: Connect soft key).
    3. Press # after the mailbox prompt.
    4. Enter your voicemail password after the password prompt. (If you have not yet set a personal password on your voicemail, use the default password 111.)
    From someone else's NetPhone
    1. Press the Messages key.
    2. Press the Connect soft key.
    3. After the mailbox prompt, enter your 5-digit extension.
    4. Enter your voicemail password after the password prompt.
    From any phone other that a NetPhone (Rolm, off campus or a cell phone)

    Method 1:

    1. Dial your own phone number.
    2. Press * during the greeting playback.
    3. You will be connected to the voicemail main menu.

    Method 2:

    1. Dial your own phone number.
    2. Press * during the greeting playback.
    3. You will be connected to the voicemail main menu.
    4. Dial 1-212-854-8600.
    5. When prompted, enter your mailbox number (your five-digit extension).
    6. Enter your voicemail password.

    Setting or changing your password

    If you know your voicemail password and want to change it, you can use your phone or myNetPhone. If you've forgotten your password, you should use myNetPhone to select a new one. (MyNetPhone requires that you know your UNI password but not your voicemail password.)

    Changing your voicemail password from your phone:

    1. Access your voice mailbox.
    2. From the main menu, press 0 for mailbox options.
    3. Press 5 for password options.
    4. Enter your new password and # when prompted.
    5. When prompted, re-enter your new password and press # to confirm.
    6. The system will announce that your password has been changed.

    Tip: Your password should be between one and twenty-four numeric digits

    Recording greetings

    • Recording personal greetings
    • You can record separate greetings (outgoing messages) for internal and external callers, or you can use the generic greeting and simply record your name in your own voice. Use a temporary greeting ("vacation message") when your normal working routine will be interrupted for a period of time, e.g. when you are away on vacation or at a conference. The temporary greeting overrides all other greetings; to return to using your regular greetings, delete the temporary one.

      Tip: If you prefer to use just one greeting rather than separate internal and external greetings, use a "temporary" greeting instead.
    1. Access your voice mailbox.
    2. From the main menu, press 0 for mailbox options.
    3. From the spoken prompts, select the type of greeting you want to record (internal, external, name, or temporary).
    4. Wait to hear the system prompt, record your greeting, and then press # when you're finished.
    5. Follow the spoken prompts to accept, listen to, or re-record the greeting.
    6. When finished, press * to return to the main menu or # to exit.

    Tip: If you have activated a temporary greeting, the system will announce that fact each time you connect to your voice mailbox.

    Deleting a temporary greeting
    1. Access your voice mailbox.
    2. From the main menu, press 0 for mailbox options.
    3. Press 4 for temporary greeting.
    4. Press 2 to erase your temporary greeting.
    5. The system will confirm that your temporary greeting has been removed.
    6. Press # to exit.

    Choosing a voicemail delivery method

    Setting your voicemail delivery method can only be done via myNetPhone.

    By default your voicemail messages will be delivered to both your phone and your email. In myNetPhone you can choose among four delivery methods.

    Setting a voicemail referral extension

    Setting a voicemail referral extension can only be done via myNetPhone.

    Callers have the option to connect to the extension you set as your referral extension by pressing 0 during the playback of your greeting. 

    Tip: The referral extension you choose can be any valid 5-digit NetPhone or Rolm extension.

    Give another person permission to change your settings

    Using myNetPhone you can give another person permission to access your NetPhone account to change settings such as forwarding, voicemail delivery method, voicemail password, etc.

    You might want to do this if you need someone to adjust your telephone or voicemail settings on an ad hoc or ongoing basis. For example, you might want to give someone access to your account while you are on vacation or if you are unexpectedly called away from the office, or if your voicemail is customarily handled by someone else.

    Account owners are responsible for reviewing and keeping their proxy list up to date.

    How to give someone access to your account

    When you log in to myNetPhone you will see a table identifying who has permission to access to your account.

    • Tip: To grant someone access to your NetPhone account, you will need to know their UNI but not their password.
      1. Log in to myNetPhone using your UNI and UNI password.
      2. Click on Permissions.
      3. If you are the owner of more than one phone number, select the appropriate extension from the Extension to Manage dropdown menu.
      4. Enter the UNI of the person to whom you want to give permission in the Give permission to: box and click the Add UNI button. .
      5. Click Log Out to exit.
         
    • Removing another person's access to your account
      1. Log in to myNetPhone using your UNI and UNI password.
      2. Click on Permissions.
      3. If you are the owner of more than one phone number, select the appropriate extension from the Extension to Manage dropdown menu.
      4. Select the UNI of the person whose access you want to remove from the Remove permissions: dropdown menu and click the Remove UNI button.
      5. Click Log Out to exit.

    The myNetPhone web page lets you manage certain options related to your NetPhone service, including changing your voicemail delivery method, selecting a referral extension, setting up call forwarding, and changing your voicemail password.

    Tip: If you forget your voicemail password, you can set a new one yourself on the web using your UNI and password. 

    To adjust the contrast on the display:

    1. Press Menu and then select Settings, Basic, and Contrast from the display menus.
    2. Press the Up or Down soft keys or volume keys to increase or decrease the display contrast.
    3. Press the OK or Cancel soft key to accept or reject the change.
    4. Press Menu or the Exit soft key to return to the idle display.
    • Press the + or - volume key to adjust handset, headset, and speaker volume during a call.
    • Press the volume keys in idle state to adjust the ringer volume.

    Tip: To conform to regulatory requirements, handset and headset volume will return to a preset level after each call. Speakerphone volume settings will be maintained across calls.

    If you choose, the headset can be permanently enabled. This is especially useful for regular headset users.

    1. Press Menu and then select Settings, Basic, Preferences and Headset Memory from the display menus.
    2. Use the up or down arrow keys and the Select soft key to enable headset memory mode.
    3. Press Menu to return to the main menu.

    Subsequent calls to or from this phone using the headset will cause the headset key to flash. Pressing the line keys or the Answer soft key to receive a call will connect to the headset automatically.

    Repeat the steps and select Disabled to turn headset memory mode off.

    • Press Menu and then select Settings, Basic, Preferences and Language from the display menus.
    • Scroll through the list of available languages and press the Select soft key when the desired language is highlighted. The display will change to the language of your choice.
    • Exit to the idle display by pressing Menu.

    Shared lines, also known as bridged line appearances (BLA), are available with NetPhone. To configure your phone for shared lines, please contact CUIT.

    A shared line is indicated by a different icon on the phone display. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.

    If a shared line is in use on one of the phones, it cannot be used on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely.

    Calls on shared lines can be transferred, put on hold, or added to a conference.

    Intercom lines are available with NetPhone.

    An intercom line has no associated voice mailbox and can accept no incoming calls. It is meant for private communication between two NetPhone customers. Please contact CUIT to discuss seting up an intercom line in your office. 

    Orange: data (Ethernet) port
    Yellow: PoE (power over ethernet) port, for NetPhones
    Black: analog port for traditional ROLM phone

    Please contact CUIT if you would like help designing a phone setup to meet the special needs of your office, or if you need more than two lines on your phone. Available features include automatic call processing/distribution, shared lines, intercom and multiple keys per line. 

    Making Calls

    • Using the handset: Pick up the handset to obtain dial tone and then dial the desired number.
    • Using speakerphone mode: Press the speakerphone key, any assigned line key, or the NewCall soft key to obtain dial tone and then dial the desired number.
    • Using a headset: With a headset connected, press the headset key, any assigned line key, or the NewCall soft key to obtain dial tone, and then dial the desired number.

    You also have the option of dialing directly from the dial pad without first getting dial tone. Simply enter the number and then lift the handset, press the Dial soft key, or press the headphone or speakerphone key.

    The active call will appear on the display showing the call duration and destination.

    What numbers to dial:

    Tip: During a call, you can alternate between handset, headset, and speakerphone modes by pressing the headset or speakerphone keys or by picking up the handset.

    If the party you're calling does not answer, you will be prompted to leave a voicemail message.

    Tips:

    • If you want to skip the greeting and record your message immediately, press # once you hear the beginning of the greeting.
    • If you want to leave voicemail without ringing the other party's phone, don't dial their number; instead, dial 6-8600. You will be prompted to enter the extension for which you want to leave a message, and will then be able to record your message.

    There are two methods to end a call:

    • Press the EndCall soft key.
    • Replace the handset, or press the speakerphone key if in speakerphone mode, or press the headset key if in headset mode.

    To report an emergency, please dial 99 or 854-5555 and state your exact location (street address, floor, room). Please do not dial 911—emergency responders cannot determine your location from the Columbia phone system.
     

    Your NetPhone stores lists of calls placed, missed, and received (100 of each).

    To view the logs, press Menu followed by Features, Call Lists, and Missed, Received, or Placed as desired. Scroll through the lists using the up and down arrow keys. For any call, press:

    • the Edit soft key to amend the dial string before dialing
    • the Dial soft key to dial the number
    • the Exit soft key to return to the previous menu

    For additional choices, press the More soft key followed by:

    • the Info soft key to view information about the call
    • the Save soft key to store the contact in your contact directory
    • the Clear soft key to delete the call from the list

    Press the More and Exit soft keys to return to the idle display.

    Tip: The arrow keys are shortcuts for reviewing call logs. Press the right arrow key for placed calls, the left arrow key for received calls, or and down arrow key for missed calls.

    Press Redial to dial the number of the last call placed from your phone. 

    To redial another previously dialed number:

    1. Press the right arrow key from the phone's idle display to see the list of placed calls, 
      OR
      Press Menu and then select Features (Model 601: Press the Directories key). Select Call Lists and Placed Calls from the display menus to access the list.
    2. Navigate using the up and down arrow keys, and press the Dial soft key to place the call.

    In addition to lists of missed, placed, and received calls, your phone can store a local directory of 500 contacts. You can add, edit, dial, or search for any contact in this list with just a few keystrokes.

    To add or edit a contact:

    1. If you have a Model 601 phone, press Directories and select Contact Directory.
    2. Press the More and Add soft keys to enter another contact into the phone's database, or navigate to an existing entry and press the Edit soft key.
    3. Enter the first and/or last name from the keypad. Press the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Press the More and Encode soft keys to access special characters in other languages if necessary. (Model 601: Press the Encoding soft key.)
    4. Enter a phone number for the contact. This is a required field and it must be unique (not already in the directory). The Speed Dial Index will automatically be assigned the next available index value.
    5. Ring Type and Divert Contact may be left blank.
    6. Use the right and left arrow keys to switch between Enabled and Disabled settings for the last four fields.
    7. Press the Save soft key to confirm or the Cancel soft key to abandon the changes then press the Menu key (Model 601: Directories) or the Exit soft key to return to the idle display.

    Tip: Contacts can be added easily from call logs. See Using call logs for more information.

    To search for a contact:

    1. Press the More and Search soft keys from the Contact Directory menu.
    2. Using the dial pad, enter the first few characters for first or last names.
    3. Press the Search soft key to search for contacts.
    4. Successful matches can be dialed from the resulting screen.

    To dial from your contact directory:

    Once you have located the contact you want to call, either by searching or scrolling through your contact directory, press the Dial soft key to dial the number.

    Speed dial allows you to (1) assign speed dial indices to contacts, and (2) associate numbers in your contact directory with available line keys on your phone, allowing you to dial these numbers quickly and easily. 

    Tip: If an incoming phone number is assigned to a line key, you cannot use that line key for a speed dial assignment.

    Each entry you add to your contact list is assigned the next consecutive speed dial index; when you add an entry, it will be associated automatically with the next available line key, until they are all filled. With a Model 601 phone, the number of line keys available for speed dial assignment depends on how many actual incoming lines you have on your phone. You can change the speed dial indices assigned to your contacts in order to control which one(s) and in which order they appear on your line keys.

    Changing a speed dial index:

    1. Press Menu and select Features and Contact Directory. (Model 601: press Directories and select Contact Directory.) Scroll to the entry of your choice using the up and down arrow keys and press the Edit soft key.
    2. Delete the existing speed dial index by scrolling down to the Speed dial field and then pressing the << soft key (Model 601: the x key.)
    3. If desired, enter a new speed dial index.
    4. Press the Save soft key to confirm or the Cancel soft key to abandon the change and press the Exit soft key to return to the idle display.

    Dialing with speed dial:

    • To dial a number assigned to a line key, simply press the line key directly opposite the number on the display.
    • To dial any contact with an assigned speed dial index, press the up arrow and then the speed dial index.

    Tip: To view a list of assigned speed dial entries, press the up arrow from the idle display. Navigate up and down the list using the up and down arrow keys; dial by pressing the check mark key, the Dial soft key, or the speed dial index.

    To prevent the party on the other end of a call from hearing you during a call, press the Microphone Mute key. The LED on the phone will light up and a flashing microphone on the display indicates that the other party (parties) cannot hear you.

    Microphone mute applies to all modes: handset, speakerphone, and headset. You can still hear all other parties while Muteis enabled.

    Press the Microphone Mute key again to turn off the feature.

    Personal security codes allow charging calls on a restricted line by prefixing the call with a special code.

    To use your personal security code to make a call, dial 97 plus your code, and then the number. 

    If you need to set up a personal security code, please contact CUIT.

    Caller ID can be blocked for ALL calls via myNetPhone.

    To block your outgoing caller ID on a per-call basis, press *67 and then dial.

    If you have blocked your caller ID for all calls via myNetPhone, you can allow it to be sent on a per-call basis by prefixing the number you dial with *82.

    You can create a conference with two other parties using the phone's local conferencing feature.

    1. Place a call to the first party.
    2. Press the Conference key to create a new call. The active call will automatically be placed on hold.
    3. Dial the phone number of the second party or use the arrow keys to access speed dial numbers, or missed, placed and received call lists. From one of these lists press the Dial soft key.
    4. When the second party answers, press the Conference key again to join all parties in the conference, or press the Split soft key to put the first call on hold and keep the second call as the active call.

    A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.

    Tip: Ending the call on the conference originator's phone will not end the conference; the other two parties can continue to talk.

    If you need to create a conference with more than three participants, please contact CUIT.

    When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.

    Receiving Calls

    • Using the handset: Pick up the handset.
    • Using speakerphone mode: Press the speakerphone key, the line key with the active indicator, or the Answer soft key.
    • Using a headset: Press the headset key.

    The active call will appear on the display showing the call duration andorigination.

    Tip: Pressing the Reject soft key will send an incoming call directly to voicemail.
     

    If an incoming call arrives while you are on the phone, you will hear a beep as well as see an indication on the display that you have a second call. Press the Hold soft key to put the first call on hold; you will hear your phone ring with the second call. Press the Answer soft key to answer it.

    During a call, press Hold or the Hold soft key. The call will be placed on hold and this will be indicated on the display. Press the Resume soft key or the line key to retrieve the call.

    If multiple cals are on hold on a single line key, use the arrow keys to switch between the calls and then press theResume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display; for example 2/3 shows that this is the second of three calls.

    If calls are on hold on more than one line key, the details of the calls on any line can be viewed by pressing the line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line will be retrieved.

    1. During a call, press the Trnsfr soft key (Model 601: the Transfer key) to place the active call on hold.
    2. Dial the number to which you want to transfer the call,
      OR
      use the arrow keys to access speed dial numbers and missed, placed, and received call lists. From one of these lists, press the Dial soft key.
    3. Press the Trnsfr soft key (Model 601: the Transfer key) again to complete the transfer. This can be done as soon as you hear the ringback sound, or you can wait until the third party answers and talk to them before completing the transfer.

    The transfer may be cancelled during establishment by pressing the Cancel soft key. The original call will be resumed.

    Tip: You can also make a blind transfer (without talking to the third party) by pressing the Blind soft key.

    Tip: Do not transfer a call to an intercom line. Doing so does not allow the caller to leave voicemail, and the light on the target phone will not light up to indicate the incoming call.

    Transferring calls with a shared line/intercom setup

    If your phone is configured with shared lines and an intercom:

    1. Place the call on hold.
    2. Use the intercom to announce the call.
    3. Hang up your phone; the other person should press the line key associated with the incoming call to retrieve it.

    Tip: Remember—do not transfer the call to the intercom line!

    Transferring a call directly to voicemail

    You can transfer a call directly to someone else's voicemail. 

    With the caller on the line:

    1. Press the Trnsfr soft key (Model 601: the Transfer key),
    2. Press the Blind soft key, 
    3. Dial *6, then,  
    4. Press the extension where you want to transfer the call.
    5. Finally, hang up the phone.

    This is a blind transfer. You will not have an opportunity to leave a message of your own.

    If you receive a call on one phone, you can "park" it in a "parking lot," go to another phone, and pick the call.

    Tip: You can only pick a parked call from another NetPhone. 

    To park a call, transfer it to 700 and make note of the parking lot number you're given, e.g. 701:

    1. Press the Trnsfr soft key (Model 601: the Transfer key) and dial 700. Do NOT press the Blind soft key!
    2. Press the Send soft key.
    3. Listen to the parking lot number, press the Trnsfr soft key (Model 601: the Transfer key) again to park the call, and hang up.

    To pick the call from another phone, dial the parking lot number you were given, in this case, 701, and press the Send soft key.

    Call forwarding can also be managed via myNetPhone.

    To forward all incoming calls to another number:

    1. Press the Fwd soft key (Model 601: Forward) from the phone's idle display or press Menu and select Features andForward.
    2. (Optional) If multiple lines are present, select which line to forward.
    3. Enter a forwarding number.
    4. Press the Enable soft key to confirm Call Forwarding.

    The idle display will return and show a moving arrow on the line label to indicate that the line is forwarded. 

    Note: if you set forwarding with myNetPhone, you will not see any indication on the phone.

    To turn call forwarding off:

    1. Press the Fwd soft key (Model 601: Forward) from the phone's idle display or press Menu and select Features and Forward.
    2. (Optional) If multiple lines are in use, select which line to disable.
    3. Press the Disable soft key.

    Tip: Call forwarding is not available on shared lines.

    Do not disturb can also be managed via myNetPhone.

    To prevent the phone from ringing on incoming calls, press Menu and select Features and Do not disturb. (Model 601: Press the Do Not Disturb key.) A flashing icon and text on the display indicates that Do Not Disturb is turned on. 

    Note: if you set this feature from myNetPhone, you will NOT see any indication on the phone.

    Calls recieved while Do Not Disturb is enabled are sent to voicemail and logged in the missed calls list.

    To turn off Do Not Disturb press Menu and select Features and then deselect Do Not Disturb. (Model 601: Press the Do Not Disturb key again.)

    (Optional) If multiple lines are in use, Do not disturb can be set on a line-by-line basis via myNetPhone. When Do not disturb is enabled for a particular line, this is indicated by a flashing X beside the line indicator on the display.

    You can configure your phone to reject anonymous calls (calls without caller ID information) via myNetPhone.

    When a call comes in to a number set up as a hunt group, it will ring sequentially on up to 10 phones until someone picks it up. This feature is most commonly used by groups or departments that receive a high volume of calls which can be handled by any member of the group. 

    Please contact CUIT if you would like to set up a hunt group in your area.

    Using Voicemail

    Listening to new and old messages 

    After you log in to voicemail, you will hear the number of new and old messages.

    • Press 1 to listen to new messages. If you have only old messages, this will take you to your old messages.

      Tip: The message-waiting light on your phone will go out after you have listened to all your new messages. It will NOT go out if you only listen to your messages in email.
       
    • Press 2 to change folders and listen to previously saved messages. Note that if you select a folder which contains no messages, the system will simply go back to the menu and ask you to select a different folder.

      Five folders are available for organizing and storing messages. When a caller leaves you a message, it is placed in your new folder. It will be moved to your old folder if you listen to the message but do not delete it, save it to a folder, hang up while it is playing, or do nothing.
      • Press 0 for new messages.
      • Press 1 for old messages.
      • Press 2 for work messages.
      • Press 3 for family messages.
      • Press 4 for friends messages.
      • Press # to cancel (return to main menu).

    While listening to a message

    • Press # to fast forward through the message in three-second intervals. You must wait for the actual message to start; pressing # while the message envelope (the date/time information) is playing will exit voicemail.

      Tip: If you want to skip the envelope and go directly to the message, press 1 after the envelope starts playing.
       
    • Press * to rewind the message in three-second intervals.
    • Press 0 to pause/stop play, and 0 again to resume play.
    • Press 6 to skip to the next message.

    After listening to a message 

    The options available after listening to a message will vary depending on the state of your mailbox. Follow the voice prompts to hear the envelope information (the time and date the message was left along with the caller's phone number), to return to the previous message, to repeat the current message, to play the next message, to delete/undelete the message, or to forward a copy of the message to another extension.

    Note: You cannot forward a voicemail message from a NetPhone mailbox to a traditional Rolmphone mailbox.

    You can also save a copy of the message to one of the pre-defined folders.

    Tip: Saving a message the the New folder will re-mark the message as new.

    If you have selected either Email Only or Email and Telephone as your voicemail delivery method, you will receive a copy of each of your voicemail messages as an attached sound file (with the extension .wav) that you can play through your computer. You will hear the exact message that was left in the voice of the person who called. 

    You can listen to your voicemail messages using Windows Media Player on a Windows computer, or QuickTime or RealPlayer on a Macintosh. 

    Notes: Listening to your messages on your computer will NOT affect the message-waiting light on your phone. Deleting a message from email will not delete it from your phone, and vice versa. Some PDAs generate errors if you try to listen to your voicemail messages in your email application.

    Please contact CUIT if you would like to discuss sending broadcast voicemail.
     

    Troubleshooting

    Troubleshooting steps are provided here for some common issues that may arise with your NetPhone. If these do not solve your problem, or if you prefer not to attempt to troubleshoot yourself, please contact the CUIT Service Desk.

    At some point you may be asked to reboot your phone, for example to accept a new configuration or new software. 

    To reboot, simultaneously press and hold the Messages, Hold, and Volume keys for more than three seconds, or until you hear a beep.

    As part of a troubleshooting process, a technican may ask you to provide your NetPhone's MAC or IP address.

    • Your phone's MAC address is printed on the white label on the bottom of your phone.
    • To obtain the IP address of your phone, press Menu and then Status, Platform and Phone. Use the down arrow to scroll down until you see the item labeled IP.

    As part of a maintenance process, a technician may ask you to force your phone to upload a current copy of your contact list. You can do this by tricking your phone into thinking you've edited one of your contacts.

    1. If you have a Model 430 phone, press Menu and select Features and Contact Directory. If you have a Model 601 phone, press Directories and select Contact Directory.
    2. With any contact selected (it doesn't matter which), press the Edit and then the Save soft keys.
    3. Press the Exit soft key to return to the idle display.

    Verify that your NetPhone is connected correctly to the power source.

    1. Is the display illuminated?
    2. Is the network cable connected properly at the rear of the phone? (Tip: Try unplugging and re-inserting the cable.)

    Determine whether dial tone is present on any other audio paths.

    1. Switch between handset, headset (if present) or speakerphone to see if dial tone is present on the other paths.
    2. If dial tone exists on one of the other paths, connect a different handset or headset to isolate the problem.

    Verify that your NetPhone is connected correctly to the power source.

    1. Is the display illuminated?
    2. Is the network cable connected properly at the rear of the phone? (Tip: Try unplugging and re-inserting the cable.)

    Verify the contrast adjustment.

    1. Adjust the contrast to a darker level.
    2. Reboot the phone to obtain a default level of contrast.

    Verify that you can place and receive calls.

    1. Place a call to the phone under investigation, and check that the display shows the incoming call information.
    2. Lift the handset, ensure that dial tone is present, and place a call to another extension. Check that the display changes in response.

    If your phone is not ringing:

    • Adjust the ring setting using the volume up/down keys on the phone.
    • Verify that you can place and receive calls.
      1. Place a call to the phone under investigation, and check that the display shows the incoming call information.
      2. Lift the handset, ensure that dial tone is present, and place a call to another extension. Check that the display changes in response.

    Verify that the headset is connected correctly:

    1. Ensure that the headset is plugged into the jack on the phone marked Headset at the rear of the phone.
    2. Ensure that the headset amplifier (if present) is turned on and/or the volume is adjusted correctly.
    3. Ensure that the headset is compatible with the phone.

    If you press a feature key on your phone and nothing happens, you should verify that the phone is in an active state:

    1. Make a call to the phone to check that the inbound call display and ringing is normal. If successful, try to press feature keys while the call is active to try to access your contact list, for example.
    2. Press Menu and then select System Status and Server Status to confirm that the line is actively registered on the server.
    3. Reboot the phone to attempt re-registration to the server.

    1. Press Menu and select Status, Network, and Ethernet. Scroll down to verify that the LAN port is Active.
    2. Reboot the phone to attempt reconnection to the network.