PawPrint FAQ

  1. Will PawPrint be offered to faculty and staff? Or just students?
  2. Can I print from off campus?
  3. Can I print from my mobile device?
  4. Is PawPrint supported on Linux?
  5. My friend at another university can print via email. Can we do that too?
  6. In Print Options, what does “emailed” refer to when I see the pop-up message “Select emailed or uploaded documents to set print options”?
  7. When do the quotas refresh for weekly and semesterly quotas?
  8. I had leftover NINJa funds in my account. Can they be transferred to my PawPrint account?
  9. In Print Options, why is there a color option if color printing isn’t available?
  10. I know that I can change from double-sided to single-sided printing with PawPrint.  Can I also flip the page to print in landscape view?
  11. What’s the web page to add funds to my print account?
  12. If I send a job to PawPrint to print today, and I do not print it immediately, will I be able to print it tomorrow?
  13. If I print a job in PawPrint, will the document remain in my print queue so that I can print it again later?
  14. How can I report a problem with a printer?
  15. Where can I find out more about PawPrint?
  16. What is the Printing Dollar refund policy?

1) Q: Will PawPrint be offered to faculty and staff? Or just students?

A: Faculty and staff can use PawPrint by purchasing Printing Dollars. In some cases, faculty are provided with a Printing Quota by their school, which can be used to print with PawPrint.

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2) Q: Can I print from off campus?

A: Print jobs can be uploaded from off campus by logging into the PawPrint Print Center. Jobs can only be printed, however, by logging in to one of the PawPrint stations on campus.

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3) Q: Can I print from my mobile device?

A: CUIT is not currently supporting mobile printing, which requires the installation of an app from the Apple App Store or Google Play Store. This functionality is being considered as a future PawPrint enhancement.

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4) Q: Is PawPrint supported on Linux?

A: Currently, PawPrint drivers are not supported on the Linux platform. However, Linux users can easly upload print jobs to the PawPrint Print Center using a web browser. 

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5) Q: My friend at another university can print via email. Can we do that too?

A: While emails can be printed with PawPrint in the same way as any other document, PawPrint does not currently support printing by emailing a document to a printing address. Documents may be printed by uploading to the PawPrint Print Center or using the PawPrint printer driver from an open application on a personal or CUIT-provided computer. Detailed instructions are available on the PawPrint Overview web page.

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6) Q: In Print Options, what does “emailed” refer to when I see the pop-up message “Select emailed or uploaded documents to set print options”? I thought I could not email documents to print.

A: This refers to the capability of emailing a document to the PawPrint Print Center via a mobile device or computer. At this time PawPrint does not offer this functionality, but may in the future.

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7) Q: When do the quotas refresh for weekly and semesterly quotas?

A: CUIT weekly quotas reset between Saturday night and Sunday morning - every Sunday at 12:10 a.m. Semesterly quotas reset on the first day of each semester.

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8) Q: I had leftover NINJa funds in my account. Can they be transferred to my PawPrint account?

A: All NINJa printing dollars were transferred to PawPrint Printing Dollars on July 31, 2015.  Any NINJa funds purchased after this date will not be transferred.  Printing Dollars should no longer be purchased for NINJa printing; all purchases should be made at pawprint.columbia.edu.

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9) Q: In Print Options, why is there a color option if color printing isn’t available?

A: Color printing is available at both Butler 304 and International Affairs 323, single-sided, for one dollar per sheet. When printing in color, you must use the PawPrint color print driver.

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10) Q: I know that I can change from double-sided to single-sided printing with PawPrint. Can I also flip the page to print in landscape view?

A: Yes. This is possible using the PawPrint driver from an application on your personal computer or from a CNET kiosk. You'll just need to make some adjustments to the Print Properties before sending your job to print:

  • If you have not already, install the PawPrint driver on your computer (CNET kiosks and all CUIT-managed computers already have the driver pre-installed.)
  • From an open document (the one you'd like to print), click Ctrl+P (Windows) or Cmd+P (Mac).
  • From the pop-up box, click "Properties."
  • Click the "Finishing" tab. 
  • Then under "Documentation Options", click "Flip pages up."
  • Click "OK."

11) Q: Can I print only certain pages (for example pages 1-10 out of 20) from the PawPrint Print Center online, or can this currently only be done via the PawPrint print driver?

A: When uploading a document to the PawPrint Print Center, it can only be printed in its entirety. For print jobs where limited pages are required, the user must only upload the pages to be printed, or alternately send the print job via the PawPrint driver from a personal or CUIT-supported Computer Lab workstation or CNET station using CTRL-P (Windows) or CMD-P (Mac).

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12) Q: How do I print more than two pages of a document on a single side of a sheet of paper?  The PawPrint Print Center only allows me to print two pages per side.

A: Printing multiple pages (up to 16) on a single side of a sheet is possible in PawPrint, but requires that you print using the PawPrint driver, rather than uploading the document to the PawPrint Print Center. By using the driver, you will have access to a multitude of printing options that are simply not available using the PawPrint Print Center. For instructions on printing with the PawPrint driver, visit the PawPrint Quick Start Guide.

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13) Q: What happens if my print job fails?

A: If your print job fails to complete successfully, due to an issue with the PawPrint system, PawPrint will automatically identify the job as failed and mark the job as a "Free Print" in the PawPrint Print Center as well as on the PawPrint station screen. You can then print the job within 8 hours of the print failure from any other PawPrint station without incurring additional charges against your Quota or Printing Dollars.

If your job fails because of a printer-specific issue, such as a printer jam, PawPrint will not automatically credit you for a free print.  In these cases, you will need to speak to a Computer Lab representative who can assist you and credit your account if applicable. You can also use the PrinterFix app to notify a technician of the printer issue.

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14) Q: I tried to send a document to print using Control-P or Command-P with the PawPrint driver, but my job wasn’t available to print when I arrived at a Print Station.  What happened?

A: In order to print using the PawPrint print driver, you must be connected to the Columbia network so that your computer can communicate with the PawPrint print server.  If you are in a location where you cannot connect to the Columbia network, you can instead upload your documents to the PawPrint Print Center at http://pawprint.columbia.edu (Supported file types are: Microsoft Word, Excel, PowerPoint, PDF, images, text files (.csv, .rtf, .txt) and Visio, up to 50 MB.)

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15) Q: I am having trouble printing a PDF with PawPrint. What is causing this issue?

A: Some web browsers use their own PDF renderers, rather than Adobe's, resulting in printing issues with PDFs that are unrelated to PawPrint. Google Chrome is a good example of a widely-used browser that uses a non-Adobe PDF renderer. Although this issue has not been tested on lesser-used browsers, such as Internet Explorer, it is recommended that you try a different web browser (Firefox) should you experience this problem. 

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16) Q: What’s the web page to add funds to my print account?

A: Funds are added via the “Add Funds” link within the PawPrint Print Center.

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17) Q: If I send a job to PawPrint to print, and I do not print it immediately, will I be able to print it later?

A: You have 8 hours to print after uploading a document in PawPrint.

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18) Q: If I print a job in PawPrint, will the document remain in my print queue so that I can print it again later?

A: No. After you print a document, it will no longer be available in your print queue. If you want to print the document again, you will need to upload it again via PawPrint.

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19) How do I report a problem with a printer?

A: If your print job fails or cannot be printed because of a printer jam, toner issue, or other problem with the printer itself, use our mobile-friendly web application, PrinterFix, to report the problem. Instructions are available for adding PrinterFix to the home screen of your mobile device as well, providing a convenient way to report printer issues from anywhere.

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20) Q: Where can I find out more about PawPrint?

A: Here is a quick list of PawPrint web pages:

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21) Q: What is the Printing Dollar refund policy?

A: Once purchased, Printing Dollars are non-refundable.