Phone Service for Faculty and Staff

To place an order for the services listed below, including RolmPhone service, PhoneMail, Centrex phones, ACD, call processing or broadcast messages, go to our Columbia Service Now  site.

RolmPhones (854/851-XXXX/7-XXXX)

Most Morningside locations are served by the University's own telecommunications system using RolmPhones. In addition, RolmPhone service is available at the Russ Berrie/Audobon buildings the Medical Center campus. RolmPhones have with a variety of features that can be ordered in different configurations to suite specific needs. Single lines and multiple voice lines are available. 7-xxxx extensions are restricted numbers found in elevators or public access locations that may only be called and dial within the campus system.

Centrex Phones (851-XXXX)

In some off-campus locations where RolmPhone service is not available, the University provides Centrex service through Verizon. Intra-campus calls are possible through the campus tie-lines (e.g., you dial the tie-line 92 and then 4-1754 to get CU telephone operators). Increasingly, this service is being replaced with netphone service.

Moves, Additions, and Changes

To move a phone to another location, to order additional phones, or to make any other changes to your phone service, send email to askcuit@columbia.edu.

PhoneMail

Basic PhoneMail Service - This provides a 20-message PhoneMail box, with one greeting for all callers.

Extended PhoneMail Service - This provides a larger capacity PhoneMail message box, with three greetings for callers. 1) an internal greeting for on-campus calls, 2) an external greeting for off-campus calls, and 3) an alternate greeting for temporary situations, such as vacations. Extended service also includes personal distribution lists.

Guest PhoneMail (Commuter PhoneMail) - This basic service is designed for Columbians who do not have their own telephone extensions or for those who would like to have an extra PhoneMail box available to them. Callers can leave messages on an assigned PhoneMail box number. Messages can be retrieved from any touch tone phone.

PhoneMail Distribution Lists - In PhoneMail there are three ways that you can send a single message to many different people, provided they are on the 854/1 exchanges:

  • Voice Messaging
  • Personal Distribution Lists
  • System Distribution Lists

Automatic Call Processing

This voice application, which can be tailored to your requirements, acknowledges incoming callers when all lines are busy. While automatically putting the calls on hold in order of their arrival, the Automatic Call Processing (ACP) feature provides a prerecorded message with the option to:

  • Continue holding for the next available line
  • Leave a message for a return call
  • Transfer to an extension or a PhoneMail box by pressing a number on the phone keypad.

Broadcast Messages

Broadcasts may be sent to the following target audiences:

  • All students (853 extensions) at Columbia
  • All faculty, staff, administrators (854/1 extensions) at Columbia and/or Barnard
  • Entire community (853, 854 & 851 extensions) at Columbia and/or Barnard

On a Help Desk Service Now ticket, the following information should be included as an attachment:

  • the date requested for the broadcast 
  • the target audience 
  • who is to record the broadcast - CUIT or a person from your department
  • the actual broadcast message

Requests should be submitted at least five days before the date requested for the message to be broadcast.

The attachment and broadcast script must be signed and approved by either a school Dean or a departmental vice president.

Broadcast messages submitted with less than five days notice will be considered an expedite request and the charge will be higher. Once the request is processed by CUIT, you will be sent a confirmation of your request.

Repairs or Problems

 

Send email to askcuit@columbia.edu or call the CUIT Service Desk at 212-854-1919 to report any telecommunications issues.