Service Desk

The CUIT Service Desk supports the University by providing best-in-class service to CUIT's customers. Our goal is to provide customer satisfaction, and assure you, our customer community, that your issues matter! We are here to provide technical support and solutions to Columbia University students, faculty, researchers, administrators, alumni and retirees when you need us!

How can you reach the Service Desk?

phone-square icon
Call us at 212-854-1919

Monday - Thursday: 8am - 11pm
Friday: 8am - 7pm
Saturday: 10am - 6pm
Sunday: 3pm - 11pm

building icon
Visit the Walk-in Center at 202 Philosophy Hall

Monday - Friday: 10am - 6pm

paper-plane icon
Submit a ticket

You can expect a response via email within one business day

Announcements

The ServiceNow tool will be upgraded to the latest software release this weekend, and will therefore be unavailable from 12am (midnight) to 9:00am on Saturday, October 21st. You can open incidents during this time by sending an email to askcuit@columbia.edu. Customers can expect a response within one business day.

Holiday Closures

Please check back for other days and weekends associated with each holiday as they approach. You can also check the Columbia University holiday calendar for specific holiday closure dates.

  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Election Day
  • Thanksgiving break: 11/22 @5pm until 11/27/17 @8am
  • Christmas Day

In the event of an emergency outage affecting multiple customers while the Service Desk is closed, please call 212-854-1919 and select the option to report an emergency outage. Please be ready to provide any information you have about the outage.

Our Services

Team Stats

  • We receive over 43,000 calls a year.
  • Our average speed of answer is 39 seconds and 82% of our calls are answered within 30 seconds.
  • We close 81% of all incidents we receive right here at the Service Desk (instead of passing you onto another team for help).
  • Our technicians are Help Desk Institute certified, and our customer advocates are certified in Knowledge-Centered Support Principles. 

Locations

Walk-in Center
202 Philosophy Hall
1150 Amsterdam Avenue
New York, NY 10027

Nash Building
3280 Broadway
New York, NY 10027