Voice and Mobile Services

The Voice and Mobile Services department configures, installs/moves, and supports the University's 30,000 wired desktop telephones, connecting Columbia's faculty and administration. They are also in charge of providing Verizon and Centrex support, and are responsible for procuring, configuration support and assistance for authorized devices, including iOS devices (iPhones and iPads) and some Android devices. The team works directly with our Columbia customers, giving hands on support for many telephony-related services.

The team also manages the configuration for Automatic Call Distribution (ACD), which is used to route incoming calls to Columbia IT service desk lines to the appropriate technicians, and coordination between CUIT's Video Streaming vendor and our customer, facilitating the live broadcast of your events.

Tools/Systems

  • Apple device enrollment program (DEP)
  • Host digital switch
  • Incident management tool
  • Interactive Intelligence (ININ) call routing platform
  • Message announcement system
  • Mobile device management software
  • Mobile support portal
  • NetPhone tool
  • Service management application
  • Unified switch
  • Unified voicemail
  • Vendor mobile support tools
  • Wireless MAC

Our Services

Location

Studebaker Building
615 West 131st Street
New York, NY 10027