Spam and Phishing Filtering for Email – Proofpoint

CUIT uses Proofpoint to filter spam and unsolicited bulk emails from entering your Columbia inbox. In the future, Proofpoint will also be used to automatically check every link that is emailed to you for potential phishing or malware attempts. Proofpoint's patented services are used by many of our Ivy League peers, including Harvard, Princeton, and Cornell, as well as by top companies and government agencies.

Your Email Digest

Using machine learning, all incoming email is inspected by the Proofpoint Messaging Security Gateway as soon as it arrives in the inbox of Columbia students, faculty and staff.

  • If a message is sent to you that contains potential spam or inappropriate content, it is routed to your personal spam.
  • If the email is classified as "bulk" (e.g. newsletters, advertisements), it is routed to your personal low priority mail.

Each day you will receive an email named End User Digest: [#] Total Messages from CU Email Digest (CUIT-Digest@columbia.edu) to let you know that you have messages being held. The Daily Email Digests are released each day beginning at 2am ET. You can release or block emails directly from the Daily Email Digest. Alternatively, you can go to the Email Digest Web App at any time to review and manage your pending emails.

Be sure to review your Email Digest weekly, if not daily! After 14 days, all emails pending in the Email Digest will be permanently deleted from the system.

How do I...

From the Daily Email Digest
  1. Click the subject to preview the email.
  2. Click Release to allow just that specific email.
  • To allow this and future messages from a sender in Low Priority Mail click Release, followed by Allow Sender.
  • To allow this and future messages from a sender in Spam click Release and Allow Sender.

Note: If the links in your daily Email Digest have expired, you will be prompted to log in to the Email Digest Web App to release a message.

How to release an email from the Daily Email Digest
From the Email Digest Web App
  1. Check the box next to the message(s) you would like to keep.
  2. Click Release to allow just that specific email.
  • To allow this and future messages from a sender in Low Priority Mail click Release, followed by Allow Sender.
  • To allow this and future messages from a sender in Spam click Release and Allow Sender.
Release and Allow Sender options in Email Digest Web App
From the Daily Email Digest
  1. Click the subject to preview the email.
  2. If you would like to add the email to the Block Sender list, navigate to the Email Digest Web App and follow the instructions below.
From the Email Digest Web App
  1. Check the box next to the message(s) you would like to block.
  2. Select Block Sender in the panel at the top of the page. This will block future messages from that sender.
  • To delete spam, check the box next to the message(s) you would like to delete, and then click the delete button in the panel at the top of the page.
  • To delete low priority mail, first release any message(s) that you would like to keep, and then you can delete all remaining messages by clicking Options in the panel at the top of the page, and then selecting Delete All.
Block sender from Web Digest App

Messages will still be filtered for a virus or inappropriate content.

The Safe Senders list is simply a list of approved senders of email. When a sender address is included in the Safe Senders list, the Proofpoint Protection Server does not filter the message for spam.

When you add a domain name (e.g., yahoo.com) to the Safe Senders list, all email addresses from that domain will be considered “safe.” You should restrict the safe list to specific senders by entering their full email addresses (for example, john.doe@yahoo.com).

From the Daily Email Digest
  1. Click the Request Safe/Blocked Senders link in the upper-righthand corner of the Email Digest.
  2. Check your email for a list of your Safe Sender and Blocked Sender addresses. Select Add to update your list(s).
Request safe/blocked senders list in Daily Email Digest
Add an email address to Safe/Blocked sender lists
From the Email Digest Web App
  1. Select Lists near the bottom of the left-hand pane.
  2. Add the full email address* to either Safe Senders or Blocked Senders.
    *If you only add the domain name (e.g. gmail.com) to the list, then all email addresses from that domain will be considered "safe" or "blocked". Generally it is best to only add full email addresses to these lists (e.g. john.doe@yahoo.com).
Lists section in the Proofpoint Digest web app
From the daily Email Digest
  1. Select Request New End User Digest in the upper-righthand corner of the Email Digest.
  2. Check your inbox for the latest Email Digest.
Request a new email digest from your email
From the Email Digest Web App
  1. Select the Options menu at the top of the page.
  2. Select Refresh.
Options menu in Email Digest Web App

You cannot turn off the Email Digests completely, however you can turn off Low Priority (Bulk) Email Filtering. Spam will continue to be filtered, and you should continue to check for spam at least once every 14 days.

To turn off Low Priority Email Filtering:

  1. Navigate to the Email Digest Web App.
  2. Click Profile.
  3. Click Settings.
  4. Select Turn Off Low Priority Filtering (Continues to Quarantine Spam).
  5. Click Save.
Use Settings in profile to turn off low priority filtering
Turning off your Daily Email Digest is not recommended. It is possible that legitimate or important mass emails are being held for your approval. These will be permanently deleted after being held for 14 days. (NOTE: After several weeks of tuning your approved and blocked senders, your Email Digest should become shorter.)
  1. Navigate to the Email Digest Web App.
  2. Click Profile.
  3. Click Settings.
  4. Check / uncheck the option of your choice.
Turn off your daily digest via profile --> settings
  1. Navigate to the Email Digest Web App.
  2. Click the down arrow next to your username (i.e. UNI@columbia.edu) and click on the mailing list you wish to review.
    • If you do not manage any lists, you will not see a down arrow or any additional email addresses. Lists that end in @lists.columbia.edu are not eligible for a daily Email Digest.
    • If you do not see one of your @columbia.edu lists, please check with your colleagues that have admin access to that specific list. Proofpoint only permits one person (the first alphabetical administrator) to manage a shared list, but you can work around this by setting up forwarding in LionMail or Outlook so other list administrators receive the daily Email Digests. They can then manage the emails on hold from the email forwards.
  3. Proceed as you would normally to review, delete and/or release emails.
Change the email address that you are reviewing the email digest for

1. Open a Daily Email Digest message and click on the three dots in the upper right-hand corner. Select Filter messages like this.

Open a Daily Email Digest message and click on the three dots in the upper right-hand corner. Select Filter messages like this.

2. Enter the full group email address in the To field and select Create filter.

Enter the full group email address in the To field and select Create filter.

3. Place a checkmark in the Forward it to: option. Then select the receiver's email address from the drop-down menu. If it's not there, click add forwarding address and follow the prompts to create a new forwarding address to either a UNI@columbia.edu or a group address (i.e. GROUPNAME@columbia.edu).  When you are done, select Create filter.

Place a checkmark in the Forward it to: option. Then select the receiver's email address from the drop-down menu. If it's not there, click add forwarding address and follow the prompts to create a new forwarding address to either a UNI@columbia.edu or a group address (i.e. GROUPNAME@columbia.edu). When you are done, select Create filter.

1. Open a Daily Email Digest message and select Rules. Next, select Create Rule.

Select Rules, then Create Rule in upper right corner of Outlook

2. Place a checkmark in front of From CU Email Digest - Do not reply and Sent to GROUPNAME@columbia.edu, where GROUPNAME is the name of your mailing list group.

Then select Advanced Options.

Check in front of From Columbia University Email Quarantine Digest - Do not reply and Sent to GROUPNAME@columbia.edu, where GROUPNAME is the name of your mailing list group.  Then select Advanced Options.

3. Select Next on the following screen. (This should be pre-filled with the information that was included in the previous window.)

Select Next (this window recaps info you entered)

4. Place a checkmark in front of Forward it to people or public group, then select on people or public group in the lower portion of the window. Select Next.

Check Forward it to people or public group, then select on people or public group in the lower portion of the window.

5. Type in the recipients' email addresses, or choose them from your address book, Ensure that the addresses are separated by a semi-colon (;). Select OK.

 in the recipients' email addresses, or choose them from your address book, Ensure that the addresses are separated by a semi-colon (;). Select OK.

6. Name this rule based on your preference. For example, "Forward spam/bulk email digest for GROUPNAME to colleagues". Select Finish.

Name the rule and select Finish

FAQs

No. The Proofpoint Email Digest will not effect any filters that you already have in place.

You may continue to receive some emails in your LionMail Spam folder. Even with Proofpoint, not every "spam-like" email is caught, and in some cases, the Gmail spam filter may catch an email that Proofpoint does not. You should still continue to review your Spam folder in case something legitimate is accidentally held there.

You might be an owner of a mailing list and a digest is sent to the first alphabetical owner/administrator of a list. You can set up forwarding so the other owners/administrators of the list also receive the Daily Email Digest.

Check your LionMail spam folder. Gmail's spam filter may have flagged the same email for spam- or phishing-like qualities.

If this is an email subscription that you continue to want to receive, click Release, followed by Allow Sender in your daily Email Digest and the email will go to you inbox and future emails will not go to the Email Digest.

You can take action on up to five emails at once using the Email Digest Web App. Check the box next to the emails you would like to take action on and click Release, Allow Sender or Block Sender.

Yes. You can click the action links (Release, Release and Allow Sender, Allow Sender or Block Sender) directly from the daily Email Digest on your mobile device.

Proofpoint URL Defense (Coming Soon!)

In addition to scanning for potentially malicious senders, Proofpoint can also scan every link (URL) that is sent to your inbox for phishing or malware websites. If a link cannot be definitively categorized as safe, then URL Defense rewrites the URL to protect you. If you do click on the potentially malicious link, the link is evaluated by URL Defense a second time. To learn more about the URL Defense scanning technology, watch Proofpoint's URL Defense overview video.

  • If the link is determined to be safe, you will be sent to the URL and you will see no difference.
  • If the link is found to be malicious, you will see a notification in your browser:
URL Defense notification: "Web Site Has Been Blocked!"