The CUIT Service Desk supports the University by providing best-in-class service to CUIT's customers. Our goal is to provide customer satisfaction, and assure you, our customer community, that your issues matter. We are here to provide technical support and solutions to Columbia University students, faculty, researchers, administrators, alumni, and retirees.
How can you reach the Service Desk?
Holiday Closures
Please check back for other days and weekends associated with each holiday as they approach. You can also check the Columbia University holiday calendar for specific holiday closure dates.
- New Year's Break: 12/28/18 @5pm until 1/2/19 @8am
- Martin Luther King Day
- Memorial Day
- Independence Day
- Labor Day
- Election Day
- Thanksgiving Break: 11/21/18 @5pm until 11/26/18 @8am
- Christmas Break: 12/21/18 @5pm until 12/26/18 @8am
In the event of an emergency outage affecting multiple customers while the Service Desk is closed, please call 212-854-1919 and select the option to report an emergency outage. Please be ready to provide any information you have about the outage.
Team Stats
- We receive over 43,000 calls a year.
- Our average speed of answer is 39 seconds and 82% of our calls are answered within 30 seconds.
- We close 81% of all incidents we receive right here at the Service Desk (instead of passing you to another team for help).
- Our technicians are Help Desk Institute certified, and our customer advocates are certified in Knowledge-Centered Support Principles.
Locations
Walk-in Center
202 Philosophy Hall
1150 Amsterdam Avenue
New York, NY 10027
Call Center
Nash Building
3280 Broadway
New York, NY 10027