Service Desk

The CUIT Service Desk supports the University by providing best-in-class service to CUIT's customers. Our goal is to provide customer satisfaction, and assure you, our customer community, that your issues matter. We are here to provide technical support and solutions to Columbia University students, faculty, researchers, administrators, alumni, and retirees

How can you reach the Service Desk?

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Call us at 212-854-1919

Monday–Thursday: 8am–11pm
Friday: 8am–7pm
Saturday: 10am–6pm
Sunday: 3pm–11pm

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Submit a ticket

You can expect a response via email within one business day

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Schedule an in-person appointment at the Walk-in Center

202 Philosophy Hall
Monday–Friday: 10:30am–3:30pm

Service Alerts

Notice something isn't working?

Visit CUIT Alerts to check for all  planned maintenance and emergency service outage notifications.

Holiday Closures

Please check back for other days and weekends associated with each holiday as they approach. You can also check the Columbia University holiday calendar for specific holiday closure dates.

  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Election Day
  • Thanksgiving: November 25 at 6:00 p.m. until November 30  at 8:00 a.m.
  • Christmas: December 23 at 6:00 p.m. until December 28 at 8:00 a.m.
  • New Year's Break: December 30 at 6:00 p.m. until January 4 2021 at 8:00 a.m.

 

In the event of an emergency outage affecting multiple customers while the Service Desk is closed, please call 212-854-1919 and select the option to report an emergency outage. Please be ready to provide any information you have about the outage.

Our Services

Team Stats

  • We receive over 44,000 calls a year.
  • We handle over 84,000 tickets a year.
  • The satisfaction with the Service Desk technicians is on average 93%
  • 100% of our technicians are Help Desk Institute certified, and our customer advocates are certified in Knowledge-Centered Support Principles. 
HDI Certified Team Certified Pinnacle of Excellence award logo

Locations

Walk-in Center
202 Philosophy Hall
1150 Amsterdam Avenue
New York, NY 10027

Call Center
Nash Building
3280 Broadway
New York, NY 10027