Remote Device Troubleshooting Software

Tool for remotely viewing and controlling a customer's computer for troubleshooting/training purposes.

Also known as Bomgar. 

The Bomgar software tool enables remote viewing and operation of a customer’s computer and is primarily used by the CUIT Service Desk and other support groups at Columbia University for troubleshooting and for training purposes. Bomgar allows the technician to take control of a customer’s computer remotely, allowing them to view exactly what is happening and expedite solutions.

Bomgar Installation Instructions

To install Bomgar on your computer, you must first arrange with CUIT to have an account ID. If you have not done this already, you can submit a ticket to the CUIT Service Desk.

Visit connections.cuit.columbia.edu/login to download the software. You will be asked to type in your ID and choose a password.

Once you have logged in, click on the drop down menu to choose your platform (Windows, Macintosh, Linux).

Click on the link that says Download Bomgar Representative Console. You will see a box asking you to save bomgar-rep-installer.exe. Click on the box and then click on Save File.

Locate the installer file and double click on it to launch the Console Setup. On the Welcome to the Bomgar Representative Console Setup Wizard screen, click Next.

Accept the Terms of Agreement and click Next.

Choose to install the application "Only for me" and click Next.

Choose the suggested Destination Folder and click Install.

Uncheck the "Run at Startup" box and click Finish.

FAQ

The Bomgar Representative Console can be installed on Windows and Macintosh computers, as well as iOS and Android operating systems. It can be used to troubleshoot Windows, Mac OSX, Linux, iPhones, iPads, Androids, and Blackberries.

CUIT manages the licensing and servers. You can purchase licenses for your department for an annual fee of $750 per account ID. Please submit a ticket to make a request and we will contact you to begin the process.

You can find detailed information about the Representative Console on Bomgar’s website.

Bomgar has a number of helpful tools to assist you, including: