User Endpoint Backup

Backup and restoration of Columbia's departmental Windows and Macintosh computers.

Also known as personal computer backup or desktop backup services. Formerly known as Connected Backup or Connected DataProtector.

Code42 CrashPlan is replacing Connected Backup as the local hard drive backup solution for both Windows and macOS platforms. This solution is available to all CUIT-managed endpoint customers, as well as to those Columbia departments with their own IT teams that can manage their endpoint installations.

Code42 CrashPlan is a backup solution that automatically takes a local backup of your profile on your computer(s) throughout the day as long as it is powered on and connected to the internet. This application allows for user-initiated data retrieval with ease of access from wherever it is required. Backup data is stored, encrypted and de-duplicated.

Beginning October 2019 - March 2020, existing Connected Backup customers will be transitioning to Code42 CrashPlan.

Current customers of Connected Backup have already been contacted to migrate their installations. If you would like for your department to participate in CUIT’s Code42 installation, please contact the CUIT Service Desk by submitting a ticket, calling (212) 854-1919, or emailing askcuit@columbia.edu. CUIT Client Support Services will reach out to discuss and assist with your request.

Please note that there will be a cost associated with this service for all non-flat rate customers and departments that wish to include themselves in the installation of this product.

FAQ

Everything in your user profile will be backed up.

  • On a Mac, this is: Macintosh HD/Users/UNI (replace UNI with your UNI)
  • On Windows: C:\Users\UNI (replace UNI with your UNI)

Once Code42 CrashPlan has been installed on your computer, you will log into the application and start an initial file scan of your computer. Once the initial scan is complete, a full backup will begin. After the first backup has been completed, incremental backs will be taken every 15 minutes. Incremental backups consist of any file changes that have been made since the previous backup. This process allows consistent up to date file backup and recovery.

The first backup duration varies on how much data is on your computer. It can take hours or even sometimes up to a full day. Fortunately, the backup runs in the background and will not slow down your computer, so you can continue to do your work.

Open the Code42 CrashPlan application on your computer to restore your data.

Click Restore Files, then choose the date/time that you would like to recover your data from and select the files you would like to restore, then click Done.

No. As long as the computer is powered on and connected to the internet, your computer will have the capability to back up.

Backups are set to run every 15 minutes.

After your initial backup, the Code42 app only backs up the changes you make to your files, so it is not usually very resource-intensive. It also runs in the background, and most times you will likely not even know it is running.

Yes, your data is encrypted and secure.

If you received this email, it means that your computer has not connected to perform a backup. To force a backup, connect to the internet and open the Code42 CrashPlan application on your computer. Select the option to Run backup now.