Contact Center at Columbia University
Columbia now provides a powerful contact center business communications by RingCentral iNContact. No matter if your interaction starts with a chat, email or phone call, RingCentral agent desktop is a powerful omni-channel tool that helps agents openly interact with Columbia University faculty, staff and students. With RingCentral iNContact, you can ensure that every customer interaction is fast, positive and effective.
RingCentral's four user products:
Check out these short videos to see what RingCentral iNContact can do for you!
In conjunction with RingCentral desk phones and softphones, secure voice is part of RingCentral services which offers improved call reliability and enterprise-grade encryption for voice calls to greatly improve our user’s privacy and security.
The dashboard provides real-time and historical information so that anyone can quickly see what is happening within the contact center.
Yes. Dashboard is available to any person who is part of a team and has access to dashboards.
Make sure your pop-up blocker allows pop-ups from RingCentral before launching MAX.
Make sure your profile is configured correctly, and that you're connected to the agent leg.