Please note: We will be upgrading our ticketing system, ServiceNow, over the weekend of April 28, 2017. This upgrade will bring us up to date with the latest release of ServiceNow.
System Unavailability During the Upgrade:
ServiceNow will not be accessible beginning Friday, April 28 at 11:30 p.m. through Saturday, April 29 at 1:00 p.m.
Individuals who need assistance during this time will still be able to open issues by sending emails to email@example.com or by calling (212) 854-1919. You may experience a delayed response. We apologize for this inconvenience and will do our best to provide uninterrupted, seamless service.
We anticipate a smooth upgrade process. In the unlikely event that issues do occur, we will ensure that all customers are updated accordingly.
Getting Help By Phone
CUIT Service Desk support by phone (regular hours):
Mon - Thu: 8 a.m. - 11 p.m.
Friday: 8 a.m. - 7 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: 3 p.m. - 11 p.m.
Getting Help By Email
CUIT Service Desk: send an email detailing the nature of your inquiry to AskCUIT@columbia.edu and a technician will respond to your inquiry within one business day
Getting Help In Person
CUIT Service Desk Support Center (regular hours):
202 Philosophy Hall
Hours: M-F, 10 a.m. - 6 p.m.
Some issues require an appointment in advance
Report a possible network or server outage
During Business Hours: Call 212-854-1919 and report to a Service Desk technician.
After Business Hours: Call 212-854-1919, and press 3. Please describe to the operator the scope of the service outage.