LionMail Mobile and Email Client Setup

LionMail Setup for Your Mobile/Tablet

LionMail from your iPhone browser (quick access):

You can follow the steps below to add LionMail to your iPhone Mail app, but remember that you can always access LionMail on the web from any browser, including your mobile device, without any configuration, by simply:

  1. Open the browser on your iPhone or iPad and enter the following URL: lionmail.columbia.edu
  2. Log in to your LionMail account with your UNI and password.

Adding LionMail as an email account on your iPhone (iOS 10.x):

1. Open the Settings application on your phone's home screen.

iPhone home screen, Settings icon circled

2. Select Mail.

Settings screen, Mail option circled

3. Select Add Account.

Mail screen, Add Account button circled

4. Select Google.

Add Account screen, Google option circled

5. Type in your  email address in the form uni@columbia.edu and click Next.

Gmail screen with uni@columbia.edu entered in Email or phone field

6. Type in your UNI and UNI password and click Next.

Lionmail @ Columbia login screen with UNI and password entered

7. Choose the options for the applications you wish to sync and click Save.

Gmail options sync screen

LionMail from your iPad browser (quick access):

You can follow the steps below to add LionMail to your iPhone Mail app, but remember that you can always access LionMail on the web from any browser, including your mobile device, without any configuration, by simply:

  1. Open the browser on your iPhone or iPad and enter the following URL: lionmail.columbia.edu
  2. Log in to your LionMail account with your UNI and password.

Adding LionMail as an email account on your iPad (iOS 10.x):

1. Open the Settings application on your tablet's home screen.

iPad home screen, Settings icon circled

2. Click on Mail in the left window and then click Add Account in the right window.

Settings pane on left, Mail button selected; Mail window on right, Add Account button selected

3. Click on the Google mail option.

Add Account screen with Google option circled

4. Type in your email address in the form uni@columbia.edu and click Next.

Gmail Sign in screen, with uni@columbia.edu entered in Email or phone field

5. Type in your UNI and UNI password and click Next.

LionMail@Columbia login screen with UNI and password entered

6. Choose the options for the applications you wish to sync and click Save.

Gmail sync screen with optional applications listed

iPads/iPhone clients can access a variety of useful settings by going to a web-based configuration screen.

  1. Make sure LionMail is set up on your iPhone.
  2. Log out of all Gmail accounts on your iPhone, including all personal Gmail accounts, YouTube, Chrome, or any other Gmail account.
  3. Use Safari on your iPhone to log into LionMail by visiting lionmail.columbia.edu.
  4. Using the same browser page, go to m.google.com/sync/settings.
  5. If you see a screen with last sync information, tap the top rectangle.
  6. From here select the device that you would like to configure.

Options Available

  • Enable “Send Mail As” for this device: this will allow you to send mail from your ActiveSync device using a Send-As address that is active in your LionMail web interface (such as your personalized email alias). This setting will supersede the email address that you use to log in to your LionMail account.
  • Enable “Delete Email as Trash” for this device: this option will move deleted messages to your trash instead of archiving the message.
  • My Calendars and Shared Calendars: these options allow you to select which calendars appear on your mobile device.
Settings

1. From the home screen, select the Google icon.

Android device home screen with Google icon circled

2. Click on Gmail.

Google screen with Gmail icon circled

3. Click GOT IT.

New in Gmail screen with GOT IT button circled

4. Click on Add an email address.

Gmail screen with Add an email address button circled

5. Click on Google option.

Set up email screen with Google option circled

6. Type in your UNI@columbia.edu and click NEXT.

Add your account screen with UNI@columbia.edu entered for Email or phone

7. Click ACCEPT on the following screen.

Disclaimer screen

8. Enter your UNI and UNI password and click LOGIN.

LionMail@Columbia page with UNI and password completed

9. Choose whether you would like to automatically backup your device data and click NEXT.

Google services screen for selecting back up preference

10. The following screen will pop up, indicating the setup is complete:

Gmail screen

1. From the Home screen, tap the Google folder

Homescreen with google folder circled

2. Click on Gmail

Gmail icon circled

3. Click GOT IT and\or SKIP

Screen with Got It button
Screen with Skip button

4. Click on Add an email address

Add an email address button circled

5. Click on Google and click NEXT

Google option selected and circled

6. Type in your UNI@columbia.edu and click NEXT

uni@columbia.edu entered into email field

7. Click ACCEPT on the following screen

Accept screen

8. Enter your UNI (without @columbia.edu) and UNI password and click LOGIN

uni and password entered into LionMail  log in

9. You may see the following screen briefly

Checking into screen

10. Turn Automatic backup on or off based on your choice and click NEXT

Google services screen

11. A final screen will pop up showing your first name, last name and email address. This indicates that the setup was successful.  Click TAKE ME TO GMAIL to view your Lionmail mailbox.

Take me to Gmail screen

The default user experience in LionMail when accessing it via ActiveSync (iPad/iPhone) or IMAP (Thunderbird, Apple Mail, Outlook or Blackberry) is different than is when you access LionMail via the Gmail web app. The following table provides a comparison of how actions in your device or software will affect your LionMail account.

**You can change how deleting messages in your IMAP client affects LionMail.

  1. Go to the Google Gear.
  2. Select Mail Settings.
  3. Click on Forwarding and POP/IMAP.
  4. Find the IMAP Access area
  5. Select Auto-Expunge off - Wait for the client to update the server.
  6. You have two options:
    • If you would like to move messages to the LionMail trash when you move a message to the trash in your IMAP client, select Move the message to the Trash.
    • If you would like to permanently delete messages in LionMail when you move a message to the trash in your IMAP client, select Immediately delete the message forever.
IMAP Access Options Display

**If you are an iPhone/iPad user, you can also choose whether to move discarded messages into Deleted Mailbox or Archive Mailbox.

  1. Open Settings on your device’s home screen.

  2. Open Mail, Contacts, Calendars.

  3. Select your IMAP Account.

  4. Open Account.

  5. Open Advanced Settings. 

 You have two options:

  • If you check Deleted Mailbox, your discarded messages will be sent to the Trash folder in your LionMail and will be deleted after 30 days.
  • Checking Archive Mailbox will move your discarded messages into All Mail folder in LionMail.

LionMail Setup for Your non-Gmail Email Client

An email client is a program used to access and manage your email.
Please remember that the Gmail web interface is CUIT's only fully supported method for reading LionMail.

This information only applies to students, faculty and staff on the LionMail system.

LionMail Device Passwords

You must create a device password to use certain services with LionMail:

  • Setting up an email program to access LionMail:
    • Apple Mail
    • Outlook
    • Thunderbird

Your device password is randomly generated and is not retrievable. If you lose your device password you will need to create a new device password and reconfigure all of your devices to use the new password. The same device password must be used on all your devices and software clients.

Setting Your Device Password

  1. Log in to the LionMail Device Password portal with your UNI and password
  2. On the next screen click on the Create button
  3. On the following screen you will be given your device password
  4. When saving your device password, please remember that it is case sensitive 

Creating A New Device Password

To create a new device password, follow the setting your device password instructions above. The new password that is generated will replace your existing device password. Remember that you will need to reconfigure allof your devices after creating a new device password.

Guide for setting up LionMail in Apple Mail

1. Open Apple Mail application, choose Google and click Continue

Choose a Mail account provider window with Google option circled

2. Type in UNI@columbia.edu and click Next

uni@columbia.edu entered in enter your email field

3. Type in your UNI and Password when prompted, and click Login

UNI and password fields completed in the LionMail at Columbia portal

4. Choose the Mac apps that would like to use with your Lionmail account

Window with apps options to select based on your preferences

1. Open Microsoft Outlook, click on File in the menu. Next, select Info and click Add Account.

Account Information window

2. Click on Manual setup or additional server types (bottom left) and click Next.

Add Account window, arrow pointing to Manual setup or additional server types option at bottom left

3. Choose POP or IMAP and click Next.

Choose Service window, POP or IMAP option circled

4. Add the following information and then click More Settings.

  • Your Name - Your Full Name
  • Email Address - UNI@columbia.edu
  • Account Type - IMAP
  • Incoming Mail Server - imap.gmail.com
  • Outgoing Mail Server - smtp.gmail.com
  • PasswordDevice Password (Note: this is not your UNI password)
POP and IMAP Account Settings window with information from step 4 completed

5. Click on Outgoing Server tab and check off My outgoing server (SMTP) requires authentication and add your complete email address (UNI@columbia.edu) and your device password. Ensure Remember password is checked and click OK.

Internet E-mail Settings window, Outgoing Server tab, with information from Step 5 completed

6. Click on the Advanced tab and change the following settings and click OK

  • Incoming server (IMAP) - 993
  • Use the following type of encrypted connection - SSL
  • Outgoing server (SMTP) - 587
  • Use the following type of encrypted connection - TLS
Internet E-mail Settings window, Advanced tab, with information from Step 6 completed

7. When configured correctly you should see a window similar to the window below.

Test Account Settings window with checkmarks next to Completed tasks

1. Open Outlook 2016 for Mac and Choose Preferences from the Outlook menu

Outook menu with Preferences button selected

2. Click Accounts

Accounts icon circled

3. Choose Other Email

Other Email option circled

4. Type in your UNI@columbia.edu, UNI password, UNI@columbia.edu again, IMAP, imap.gmail.com, smtp.gmail.com and place a checkmark in both of the boxes to Use SSL to connect.

Enter your account information screen with fields completed

IMAP (Internet Message Access Protocol) is a standard email protocol that stores email messages on a mail server, but allows the end user to view and manipulate the messages as though they were stored locally on the end user's computing device(s).

In order to use new IMAP clients such as Outlook 2013 or 2016 to read emails in your LionMail account, you will need to make the following configuration in the webmail client.

Please note: The default user experience in LionMail when accessing it via IMAP (Thunderbird, Apple Mail, Outlook or Blackberry) or ActiveSync (iPad/iPhone) is different than is expected. We have created a table comparing how actions in your device or software will affect your LionMail account.

1. Log into your LionMail account  and click on the circle on the top right hand corner.

Account drop down in upper right of LionMail

2. When you click on the circle, you will see the above screen. Select My Account.

3. After selecting My Account, you will see the screen below:

My Account screen

4. Select "Connected apps & sites"

Connected apps & sites screen

5. On this screen, make sure that Allow Less Secure Apps is ON.

1. Enable IMAP In LionMail

IMAP (Internet Message Access Protocol) is a standard email protocol that stores email messages on a mail server, but allows the end user to view and manipulate the messages as though they were stored locally on the end user's computing device(s). 

IMAP must be enabled in LionMail before you can use Thunderbird. Please be aware that certain actions you take on an IMAP client such as Thunderbird may affect your experience while using the LionMail web interface. Learn more.

  • Sign in to LionMail.
  • Click the gear icon  in the upper-right and select Mail Settings at the top of any LionMail page.
  • Click Forwarding and POP/IMAP.
  • Select Enable IMAP.
  • Click Save Changes when you're done.

2. Configure Thunderbird For LionMail

The following steps and screen shots are from Thunderbird version 52.x. You can download the latest version on Mozilla's site. Last updated: August 2017.

Some of these steps may differ from what you experience if you are using an older version of Thunderbird.

Open Thunderbird and click the Tools menu, and select Account Settings.

Tools menu extended, Account Settings selected

3. Click on the Account Actions button and select Add Mail Account from the menu.

Account Settings window, Account Actions menu extended, Add Mail Account selected

4. Type in your full name, UNI@columbia.edu, and Device password and click Continue.

Mail Account Setup window, with name, email and password fields completed

5. Your information should be auto-filled partially from the previous step. If not:

  • Enter your name in the Your name box.
  • Enter your UNI@columbia.edu in the  Email address box.
  • Enter your LionMail Device password in Password box.

Some or all of these fields will need to be reconfigured:

  • Incoming - IMAP
    • Server hostname - imap.gmail.com
    • Port - 993
    • SSL - SSL/TLS
    • Authentication - Normal password
  • Outgoing - SMTP
    • Server hostname - smtp.gmail.com
    • Port - 465
    • SSL - SSL/TLS
    • Authentication - Normal password
  • Username
    • Incoming - UNI
    • Outgoing - UNI

Click on Re-test.

Click Done.

Mail Account Setup window with fields completed as detailed in step 4

6. Click OK on the following screen:

Account Settings window

7. To complete the setup, you will probably want to ensure that your sent messages are automatically filed in folders that you can find. To do this, follow these finals steps:

In Account Settings, find your LionMail account. It should be listed as UNI@columbia.edu which you can name as such in the name in the Account Name field.

Click on Copies and Folders.

Underneath the area labeled When sending messages, automatically: go to the menu option Other and from this menu, navigate to LionMail's Sent Mail folder. To navigate to the folder, select UNI@columbia.edu, then select [Gmail], and then select the Sent Mail folder.

Underneath the area labeled Message Archives:  go to the menu option Other and from this menu, navigate to LionMail's All Mail folder. To navigate to the folder, select UNI@columbia.edu, then select [Gmail], and then select the All Mail folder.

Underneath the area labeled Drafts and Templates:  go to the menu option Other and from this menu, navigate to LionMail's Drafts folder. To navigate to the folder, select UNI@columbia.edu, then select [Gmail], and then select the Drafts folder.

Click on OK to finish the process.

Mail Accoutn Setup window with information from Step 7 entered in fields

1. Enable IMAP In LionMail

IMAP (Internet Message Access Protocol) is a standard email protocol that stores email messages on a mail server, but allows the end user to view and manipulate the messages as though they were stored locally on the end user's computing device(s). 

IMAP must be enabled in LionMail before you can use Thunderbird. Please be aware that certain actions you take on an IMAP client such as Thunderbird may affect your experience while using the LionMail web interface. Learn more.

  • Sign in to LionMail.
  • Click the gear icon  in the upper-right and select Mail Settings at the top of any LionMail page.
  • Click Forwarding and POP/IMAP.
  • Select Enable IMAP.
  • Click Save Changes when you're done.

2. Configure Thunderbird For LionMail

The following steps and screen shots are from Thunderbird version 52.x. To download the latest version, visit Mozilla's site. Last updated: August 2017

Some of these steps may differ from what you experience if you are using an older version of Thunderbird.

Open Thunderbird. Type in your full name, uncheck the gandi.net checkbox, and click Skip this and use my existing email button

Would you like a new email address? box with Skip this and use my existing email button circled

3. Type in your full name, UNI@columbia.edu and your password and click Continue

Mail Account Setup window with Email address and Password fields filled in

4. You will likely see a window similar to the one below while Thunderbird attempts to configure your account.

Mail Account Setup window with "Looking up configuration. Trying common server names"

5. The following window will pop up if the program fails find the correct settings. 

Several fields should be filled out from the previous step. If not:

  • Enter your name in the Your name box.
  • Enter your UNI@columbia.edu in the  Email address box.
  • Enter your LionMail Device password in Password box.

Some or all of these fields will need to be reconfigured to match the following:

  • Incoming Server:  IMAP        
  • Server Hostname: imap.gmail.com    
  • Port: 993    
  • SSL: SSL/TLS          
  • Authentication: Normal password
  • Outgoing Server:  SMTP    
  • Server Hostname: smtp.gmail.com      
  • Port: 465      SSL: SSL/TLS          
  • Authentication: Normal password 
  • Username: UNI@columbia.edu

Click on Re-test.

Click on Create Account.

When it succeeds, click Done.

Mail Account Setup window with "Thunderbird failed to find the settings for your email account"

6. To complete the setup, you will probably want to ensure that your sent messages are automatically filed in folders that you can find. To do this, follow these finals steps:

In Account Settings, your LionMail account should be listed as UNI@columbia.edu. 

Click on Copies and Folders.

Underneath the area labeled When sending messages, automatically: select the menu option Other and from this menu, navigate to LionMail's Sent Mail folder. To navigate to the folder, select UNI@columbia.edu, then select [Gmail], and then select the Sent Mail folder.

Underneath the area labeled Message Archives: go to the menu option Other and from this menu, navigate to LionMail's All Mail folder. To navigate to the folder, select UNI@columbia.edu, then select [Gmail], and then select the All Mail folder.

Underneath the area labeled Drafts and Templates:  go to the menu option Other and from this menu, navigate to LionMail's Drafts folder. To navigate to the folder, select UNI@columbia.edu, then select [Gmail], and then select the Drafts folder.

Click on OK to finish the process.

When sending messages, automatically: window with information outlines in Step 6 filled in

How to improve the performance of your mailbox/reduce syncing time

Check your IMAP folder size limits in your LionMail settings. If LionMail is configured to allow unlimited messages, then your mailbox will take a long time to sync. This can be reduced by setting the folder limit size to a suggested limit of less than 10,000 messages. Instructions for setting the folder limit size are as follows:

  1. Click on the gear icon  in LionMail.

  2. Select Settings.

  3. Select the Forwarding and POP/IMAP tab.

  4. Under Folder Size Limits make sure Limit IMAP folders to contain no more than this many messages is selected then choose the preferred limit from the drop-down menu.

Hide folders in IMAP

  1. Click on the gear icon  in LionMail.

  2. Select Settings from the menu that comes up.

  3. Go to Labels.

  4. Make sure Show in IMAP is not checked for any folder or label you want to hide from your device or email client mailbox.

  5. We suggest that you hide All Mail, for instance, to prevent your device from syncing GBs of mail. Note that archiving a message in IMAP moves it to All Mail in LionMail.