Infrastructure Engineering and Network Support Services

The Infrastructure Engineering and Network Support Services department is responsible for architecting, designing, engineering, configuring, managing, securing, supporting, maintaining, monitoring and upgrading Columbia University’s complex wired, wireless, and telephony network environments and server infrastructure. The department’s Network Engineering, Network Operations and Infrastructure Engineering teams work closely with the Network Field Services team to provide Columbia's Internet, desktop phone, and cable services.

Columbia schools and departments can also reach out to Infrastructure Engineering and Network Support Services to request inter-network domain name resolution (DNS), engineering support to monitor application health, server consultation, and network assessments.

Tools/Systems

  • Configuration management tools
  • Domain name services (DNS)
  • Dynamic hosting control protocols (DHCP)
  • Ethernet network
  • Firewalls
  • Infrastructure automation
  • IP address management
  • Monitoring and trending tools
  • Server infrastructure
  • Server load-balancers
  • Server virtualization
  • Telephony
  • University internet connectivity
  • Virtual private network (VPN)

Our Services

  • Sale and management of standardized desktop and other wired phones

  • Remote access to network files and administrative applications on the Columbia network via VPN and Citrix

  • Creation and distribution of voicemail messages to defined lists of Columbia phone numbers

  • High-speed WiFi network and Internet access for capable devices at most Columbia campus buildings

  • High-speed campus network and Internet access from Ethernet network ports in Columbia buildings

  • Access to cable television for Morningside residence halls and administrative buildings

  • High-speed wired network and Internet access in University Apartment Housing

  • Creating AWS accounts for the Columbia community under the University’s enterprise agreement and consolidated billing

Locations

Network Engineering
Watson Hall
612 West 115th Street
New York, NY 10025

Infrastructure Engineering
Nash Building
3280 Broadway
New York, NY 10027

Network Operations Center (NOC)
Low Library